![]() His television service at home is still working. Jack Prutzman of Bloomfield has been a DISH customer since 2013. A number of tech experts believe DISH has likely been hit by a major cyber-attack although the company itself has yet to confirm that. If you’re a DISH customer chances are you’ve been impacted by a major outage the company has been experiencing since late last week.ĭISH customers can’t get through to the company over the phone, emails aren’t going through, the website is down and the apps aren’t working. Our DISH TV, Sling TV, Wireless services, and data networks continue to operate and are up and running.” We’re making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored. As a result of this incident, many of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. The security of our customers’ data is important to us, and if we learn that information was compromised, we’ll take the appropriate steps and let any impacted customers know. The forensic investigation and assessment of the impact of this incident is ongoing. It’s possible the investigation will reveal that the extracted data includes personal information. We retained the services of cybersecurity experts and outside advisors to assist in the evaluation of the situation, and we notified appropriate law enforcement authorities. On February 27, we became aware that certain data was extracted from our IT systems as part of this incident. We immediately activated our incident response and business continuity plans to contain, assess and remediate the situation. In an updated statement, the company says, “On February 23, we experienced a cybersecurity incident that has affected some of our internal communications, customer call centers, and internet sites. UPDATE 2/28: DISH has confirmed that it is dealing with a cybersecurity incident that took out its customer service lines, website, call centers and apps. ![]()
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